SOFT SKILLS

Time Management

Time management is the key to getting the most out of your day and surviving the increased business pressure brought about by economic turmoil. This programmee will help you reach your goals by learning how to budget your time wisely and effectively and help you rethink and reprioritize on a moment’s notice.

Who Should Attend?

This programme is for all personnel – who, need to get the most value from every work hour.

Training Objectives

  • Importance of Time Management
  • Time wasters
  • Time Management Styles
  • Proactive vs. Reactive
  • To gain a greater awareness of
  • Time & your energy levels importance of time in achieving business
  • Urgent vs. Important Matrix
  • Settings Schedules and Plans
  • To clearly identify work-related and personal time wasters and ways to overcome them

Stress Management

Stress is the adverse reaction people have to excessive pressure, or other types of demands placed on them. It can be caused due to issues at work, concern about something outside work, or both. This programme will help participants cope more effectively with stress and to remediate a number of specific problems associated with stressful situations

Who Should Attend?

This programme is for all personnel – who believes that stress could be an imminent problem in their work situation for themselves, or their staff.

Training Objectives

  • To gain an understanding of how to monitor stress and manage it more effectively
  • To identify personal and work-related stressors and their symptoms, so that personal action plans can be developed
  • To explore and create effective stress management techniques that will help you regain control over your personal, family, and work life

Programme Content

  • Identifying Stress
  • How body responds to Stress
  • Stress Coping Model
  • Sources of Work Stressor
  • The Stress Response
  • Stress Management Techniques

Negotiation Skills

Negotiations are all pervasive and yet they often do not go as well as we would like. Successful negotiation requires agreement and collaboration with other people. This programme will develop your personal negotiation style in a challenging, action oriented environment.

Who Should Attend?

This programme is designed for managers, salespeople, and other personnel who need to improve their negotiation skills.

Training Objectives

  • To evaluate your current negotiation approaches and develop new frameworks
  • To gain a clear understanding of the be traded to create value in a negotiation
  • To focus on weaknesses identified by participants in their present negotiation skills, and address these problems

Programme Content

  • What is Negotiation?
  • The Five Outcomes of negotiations
  • Setting Logical Objectives
  • Negotiation Exercises
  • Skills & Qualities needed to be an Effective Negotiator
  • Variables in your own negotiations
  • Identifying your Current Strength & weaknesses
  • Key Points & Techniques

Selling Skills

This programme is a hands-on, interactive session that focuses on building customer trust and loyalty, team selling, presentation skills and optional video feedback. It offers a review of techniques and skills essential to the professional business-to-business salesperson.

Who Should Attend?

This programme is designed for B2B sales persons, who might have had no formal training, or who has just been appointed to a sales position, or anyone thinking of sales as a career.

Training Objectives

  • To be able to build a successful customer
  • To sell long-term relationships rather
  • To utilize questioning skills to listen to clients and identify their needs
  • To identify and understand different buyer types and behaviors

Programme Content

  • An introduction to Sale
  • Link between customer service & customer loyalty
  • The Role of professional Salesperson
  • The four P’s of Marketing
  • Sales Success
  • The Seven Steps of Sale
  • Four Key Areas of Knowledge needed
  • How to Sell Professionally

Presentation Skills

The Presentation Skills workshop will give participants the skills that will make speaking in public less terrifying and more enjoyable. This workshop includes topics that participants can look forward to; including: creating a compelling program, using various types of visual aids, and engaging the audience.

Who Should Attend?

This programme is for all personnel – who, as part of their job, need to deliver impactful and dynamic presentations.

Training Objectives

  • To develop the skills and knowledge required to make a presentation to get the message across
  • To identify the skills and characteristics of an effective presenter
  • To learn how to encourage audience participation, deal with questions and cope with challenging groups, or audiences

Programme Content

  • Strategies of Effective Communication in Presentation
  • Ingredients of a Good Presentation
  • Developing Aims & Objectives
  • Non-verbal Communication Skills
  • The ‘Beginning’ and ‘Ending’ of Presentations
  • Strategies to organize your presentation

Interpersonal & Communication Skills

Effective Interpersonal & Communication Skills are necessary for today’s modern businesses. This programme will help participants to deal effectively with people from different cultures and backgrounds contributing to their business success.

Who Should Attend?

This programme is for all personnel – who believes that stress could be an imminent problem in their work situation for themselves, or their staff.

Training Objectives

  • To increase self-awareness of different behavioral styles
  • To understand how to adapt your style to interact effectively with others
  • To understand communication errors and how to prevent them
  • To gain an ability to develop positive interpersonal relationships through effective communication techniques.

Programme Content

  • What is Effective Communication?
  • Understanding different Perspectives & Viewpoints
  • Cultural Diversity
  • Communication Styles & their Appropriate use
  • Understanding Active Listening
  • The Seven Steps of Sale
  • Behaviour Style Analysis
  • Interpersonal Relationships
  • Effective Communication under pressure

PLANNING & ORGANISATIONAL SKILLS

In the rapidly changing business environments we work in, thorough planning and preparation are critical to business success. In this training program, participants will learn how to streamline daily tasks, organize personal space, effectively use calendars, get out of voicemail purgatory, and more.

Who Should Attend?

This programme is a 'must' for all managers, supervisors, team leaders, and support staff. No matter what your department or job function, being well organized pays off - for both the employer and the employee!

Training Objectives

  • To understand the principles and importance of correct planning
  • To learn the importance of setting and prioritizing goals and objectives
  • To organize and adapt plans for successful implementation
  • To understand and use planning tools e.g. Gantt Charts, etc.,
  • To learn personal organizing strategies to help with work-life balance
  • To learn how to organize your office, computer, and paperwork
  • To practice the skills of planning and organizing in a controlled environment

Programme Content

  • Defining Planning & Organizing
  • The Key Elements Of Planning Cycle
  • Setting Goals & Objectives
  • SMART(ER) Objectives
  • The Key Elements Of Organizing
  • Prioritizing Workload For Effectiveness & Efficiency
  • Improving Personal Organization
  • Handling Delegation
  • Tips For Work-Life Balance

ADMINSTRATIVE SKILLS

In this rapidly changing world and technology Administrators need to learn relearn and be equipped with the relevant knowledge and skills in order to remain competent in the workplace. This programme covers a range of administration skills that you need, from the basics of finance as well to communication skills and customer care.

Training Objectives

  • To understand the importance of professional presence on the job
  • To learn how to self-manage to become more effective and efficient
  • To improve active listening, questioning, and being more assertive
  • To increase ability, performance and attitude
  • To develop office procedures, critical thinking abilities and communication skills for greater efficiency and effectiveness
  • Maximizing and multiplying your value to your organization
  • Administrative and office functions
  • Contributing to your team/departments success

Programme Content

  • Maximizing and multiplying your value to your organization
  • Administrative and office functions
  • Contributing to your team/departments success
  • Communication Skills
  • Resolving conflict and dealing with difficult people
  • Managing your time
  • Filing Systems

CREATIVE THINKING

Creative thinking is not something you are born with; it is a skill that can be improved with practice. This programme will help individuals develop their creativity and the creativity of others to enhance productivity at work. You will learn and apply simple creative thinking tools and techniques to generate creative ideas.

Who Should Attend?

Supervisors, managers and anyone who would benefit the organization through innovative and creative thinking.

Training Objectives

  • To manage the process of thinking in increase efficiency
  • To think in parallel with one another, which encourages the contributions of each individual
  • To organize and lead effective meetings, helping to "out-think" the competition
  • To dramatically increase your number of new ideas
  • To anticipate changes, helping you prepare for the future
  • To rigorously evaluate ideas, eliminating costly mistakes
  • Execute work plans on time and within budget, saving you and your clients time and money

Programme Content

  • Introduction to Creativity and Innovation
  • Factors and Styles of Creativity
  • Structured Framework for Creativity
  • Ideas Generation Problem Exploration Techniques
  • Option Selection Techniques
  • Concept Development Techniques
  • Solution Development and Implementation Techniques
  • Organizational Factors for Creativity
  • Personal Action Planning for Creativity

CLIENT RELATIONSHIP MANAGEMENT

This Programme challenges delegates to address these issues in a practical way that clarifies the relationship between customer care and overall business strategy with an aim to achieving sustainable competitive advantage through customer relations management

Who Should Attend?

This programme has been designed for those who want to learn how effective teams operate and how they as team members can contribute to the growth and development of high performing teams.

Training Objectives

  • To develop better communication channels
  • To learn, using practical experience, how to implement CRM effectively within your organization.
  • To understand how to best manage and serve customers
  • To identify the steps for creating loyal customers
  • To understand customer service excellence and how to win and keep customers

Programme Content

  • Benefits of creating customer loyalty
  • CRM Concepts
  • Developing a market intelligence and pro-active enterprise
  • Developing a Customer Strategy
  • Motivating People to Care for Customers
  • Measuring Customer Satisfaction
  • Handling difficult customer situations in a positive manner
  • Incorporating CRM into your organization

Contact Us

PROHRD

Human Capital and Innovation Management P LTD.

No. 3, Rajam Nagar Main Road, S. Kolathur, Kovilambakkam, Chennai - 600117, Tamil Nadu, India.

info@prohrd.com

+965 66203674

Available on Whatsapp

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