Pro HRD | Soft Skills

Time Management

Time management is the key to getting the most out of your day and surviving the increased business pressure brought about by economic turmoil. This programmee will help you reach your goals by learning how to budget your time wisely and effectively and help you rethink and reprioritize on a moment’s notice.

Who Should Attend?

This programme is for all personnel – who, need to get the most value from every work hour.

Training Objectives

Importance of Time Management
Time wasters
Time Management Styles
Proactive vs. Reactive
To gain a greater awareness of
Time & your energy levels importance of time in achieving business
Urgent vs. Important Matrix
Settings Schedules and Plans
To clearly identify work-related and personal time wasters and ways to overcome them

Stress Management

Stress is the adverse reaction people have to excessive pressure, or other types of demands placed on them. It can be caused due to issues at work, concern about something outside work, or both. This programme will help participants cope more effectively with stress and to remediate a number of specific problems associated with stressful situations

Who Should Attend?

This programme is for all personnel – who believes that stress could be an imminent problem in their work situation for themselves, or their staff.

Training Objectives

To gain an understanding of how to monitor stress and manage it more effectively
To identify personal and work-related stressors and their symptoms, so that personal action plans can be developed
To explore and create effective stress management techniques that will help you regain control over your personal, family, and work life

Programme Content

Identifying Stress
How body responds to Stress
Stress Coping Model
Sources of Work Stressor
The Stress Response
Stress Management Techniques

Negotiation Skills

Negotiations are all pervasive and yet they often do not go as well as we would like. Successful negotiation requires agreement and collaboration with other people. This programme will develop your personal negotiation style in a challenging, action oriented environment.

Who Should Attend?

This programme is designed for managers, salespeople, and other personnel who need to improve their negotiation skills.

Training Objectives

To evaluate your current negotiation approaches and develop new frameworks
To gain a clear understanding of the be traded to create value in a negotiation
To focus on weaknesses identified by participants in their present negotiation skills, and address these problems

Programme Content

What is Negotiation?
The Five Outcomes of negotiations
Setting Logical Objectives
Negotiation Exercises
Skills & Qualities needed to be an Effective Negotiator
Variables in your own negotiations
Identifying your Current Strength & weaknesses
Key Points & Techniques

Selling Skills

This programme is a hands-on, interactive session that focuses on building customer trust and loyalty, team selling, presentation skills and optional video feedback. It offers a review of techniques and skills essential to the professional business-to-business salesperson.

Who Should Attend?

This programme is designed for B2B sales persons, who might have had no formal training, or who has just been appointed to a sales position, or anyone thinking of sales as a career.

Training Objectives

To be able to build a successful customer
To sell long-term relationships rather
To utilize questioning skills to listen to clients and identify their needs
To identify and understand different buyer types and behaviors

Programme Content

An introduction to Sale
Link between customer service & customer loyalty
The Role of professional Salesperson
The four P’s of Marketing
Sales Success
The Seven Steps of Sale
Four Key Areas of Knowledge needed
How to Sell Professionally

Presentation Skills

The Presentation Skills workshop will give participants the skills that will make speaking in public less terrifying and more enjoyable. This workshop includes topics that participants can look forward to; including: creating a compelling program, using various types of visual aids, and engaging the audience.

Who Should Attend?

This programme is for all personnel – who, as part of their job, need to deliver impactful and dynamic presentations.

Training Objectives

To develop the skills and knowledge required to make a presentation to get the message across
To identify the skills and characteristics of an effective presenter
To learn how to encourage audience participation, deal with questions and cope with challenging groups, or audiences

Programme Content

Strategies of Effective Communication in Presentation
Ingredients of a Good Presentation
Developing Aims & Objectives
Non-verbal Communication Skills
The ‘Beginning’ and ‘Ending’ of Presentations
Strategies to organize your presentation

Interpersonal & Communication Skills

Effective Interpersonal & Communication Skills are necessary for today’s modern businesses. This programme will help participants to deal effectively with people from different cultures and backgrounds contributing to their business success.

Who Should Attend?

This programme is for all personnel – who believes that stress could be an imminent problem in their work situation for themselves, or their staff.

Training Objectives

To increase self-awareness of different behavioral styles
To understand how to adapt your style to interact effectively with others
To understand communication errors and how to prevent them
To gain an ability to develop positive interpersonal relationships through effective communication techniques.

Programme Content

What is Effective Communication?
Understanding different Perspectives & Viewpoints
Cultural Diversity
Communication Styles & their Appropriate use
Understanding Active Listening
The Seven Steps of Sale
Behaviour Style Analysis
Interpersonal Relationships
Effective Communication under pressure

PLANNING & ORGANISATIONAL SKILLS

In the rapidly changing business environments we work in, thorough planning and preparation are critical to business success. In this training program, participants will learn how to streamline daily tasks, organize personal space, effectively use calendars, get out of voicemail purgatory, and more.

Who Should Attend?

This programme is a 'must' for all managers, supervisors, team leaders, and support staff. No matter what your department or job function, being well organized pays off - for both the employer and the employee!

Training Objectives

To understand the principles and importance of correct planning
To learn the importance of setting and prioritizing goals and objectives
To organize and adapt plans for successful implementation
To understand and use planning tools e.g. Gantt Charts, etc.,
To learn personal organizing strategies to help with work-life balance
To learn how to organize your office, computer, and paperwork
To practice the skills of planning and organizing in a controlled environment

Programme Content

Defining Planning & Organizing
The Key Elements Of Planning Cycle
Setting Goals & Objectives
SMART(ER) Objectives
The Key Elements Of Organizing
Prioritizing Workload For Effectiveness & Efficiency
Improving Personal Organization
Handling Delegation
Tips For Work-Life Balance

ADMINSTRATIVE SKILLS

In this rapidly changing world and technology Administrators need to learn relearn and be equipped with the relevant knowledge and skills in order to remain competent in the workplace. This programme covers a range of administration skills that you need, from the basics of finance as well to communication skills and customer care.

Training Objectives

To understand the importance of professional presence on the job
To learn how to self-manage to become more effective and efficient
To improve active listening, questioning, and being more assertive
To increase ability, performance and attitude
To develop office procedures, critical thinking abilities and communication skills for greater efficiency and effectiveness
Maximizing and multiplying your value to your organization
Administrative and office functions
Contributing to your team/departments success

Programme Content

Maximizing and multiplying your value to your organization
Administrative and office functions
Contributing to your team/departments success
Communication Skills
Resolving conflict and dealing with difficult people
Managing your time
Filing Systems

CREATIVE THINKING

Creative thinking is not something you are born with; it is a skill that can be improved with practice. This programme will help individuals develop their creativity and the creativity of others to enhance productivity at work. You will learn and apply simple creative thinking tools and techniques to generate creative ideas.

Who Should Attend?

Supervisors, managers and anyone who would benefit the organization through innovative and creative thinking.

Training Objectives

To manage the process of thinking in increase efficiency
To think in parallel with one another, which encourages the contributions of each individual
To organize and lead effective meetings, helping to "out-think" the competition
To dramatically increase your number of new ideas
To anticipate changes, helping you prepare for the future
To rigorously evaluate ideas, eliminating costly mistakes
Execute work plans on time and within budget, saving you and your clients time and money

Programme Content

Introduction to Creativity and Innovation
Factors and Styles of Creativity
Structured Framework for Creativity
Ideas Generation Problem Exploration Techniques
Option Selection Techniques
Concept Development Techniques
Solution Development and Implementation Techniques
Organizational Factors for Creativity
Personal Action Planning for Creativity

CLIENT RELATIONSHIP MANAGEMENT

This Programme challenges delegates to address these issues in a practical way that clarifies the relationship between customer care and overall business strategy with an aim to achieving sustainable competitive advantage through customer relations management

Who Should Attend?

This programme has been designed for those who want to learn how effective teams operate and how they as team members can contribute to the growth and development of high performing teams.

Training Objectives

To develop better communication channels
To learn, using practical experience, how to implement CRM effectively within your organization.
To understand how to best manage and serve customers
To identify the steps for creating loyal customers
To understand customer service excellence and how to win and keep customers

Programme Content