This programme is a hands-on, interactive session that focuses on building customer trust and loyalty, team selling, presentation skills and optional video feedback. It offers a review of techniques and skills essential to the professional business-to-business salesperson.

Who Should Attend?

This programme is designed for B2B sales persons, who might have had no formal training, or who has just been appointed to a sales position, or anyone thinking of sales as a career.

Training Objectives

• To be able to build a successful customer
• To sell long-term relationships rather
• To utilize questioning skills to listen to clients and identify their needs
• To identify and understand different buyer types and behaviors

Programme Content

• An introduction to Sale
• Link between customer service & customer loyalty
• The Role of professional Salesperson
• The four P’s of Marketing
• Sales Success
• The Seven Steps of Sale
• Four Key Areas of Knowledge needed
• How to Sell Professionally