Effective Interpersonal & Communication Skills are necessary for today’s modern businesses. This programme will help participants to deal effectively with people from different cultures and backgrounds contributing to their business success.

Who Should Attend?

This programme is for all personnel – who believes that stress could be an imminent problem in their work situation for themselves, or their staff.

Training Objectives

• To increase self-awareness of different behavioral styles
• To understand how to adapt your style to interact effectively with others
• To understand communication errors and how to prevent them
• To gain an ability to develop positive interpersonal relationships through effective communication techniques.

Programme Content

• What is Effective Communication?
• Understanding different Perspectives & Viewpoints
• Cultural Diversity
• Communication Styles & their Appropriate use
• Understanding Active Listening
• The Seven Steps of Sale
• Behaviour Style Analysis
• Interpersonal Relationships
• Effective Communication under pressure