Client Relationship Management

This Programme challenges delegates to address these issues in a practical way that clarifies the relationship between customer care and overall business strategy with an aim to achieving sustainable competitive advantage through customer relations management

Who Should Attend?

This programme has been designed for those who want to learn how effective teams operate and how they as team members can contribute to the growth and development of high performing teams.

Training Objectives

  • To develop better communication channels
  • To learn, using practical experience, how to implement CRM effectively within your organization.
  • To understand how to best manage and serve customers
  • To identify the steps for creating loyal customers
  • To understand customer service excellence and how to win and keep customers

Programme Content

  • Benefits of creating customer loyalty
  • CRM Concepts
  • Developing a market intelligence and pro-active enterprise
  • Developing a Customer Strategy
  • Motivating People to Care for Customers
  • Measuring Customer Satisfaction
  • Handling difficult customer situations in a positive manner
  • Incorporating CRM into your organization
Client Relationship Management

Contact Us


Human Capital and Innovation Management P LTD.

No. 3, Rajam Nagar Main Road, S. Kolathur, Kovilambakkam, Chennai - 600117, Tamil Nadu, India.

+965 66203674

Available on Whatsapp

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