In this rapidly changing world and technology Administrators need to learn relearn and be equipped with the relevant knowledge and skills in order to remain competent in the workplace. This programme covers a range of administration skills that you need, from the basics of finance as well to communication skills and customer care.

Training Objectives

• To understand the importance of professional presence on the job
• To learn how to self-manage to become more effective and efficient
• To improve active listening, questioning, and being more assertive
• To increase ability, performance and attitude
• To develop office procedures, critical thinking abilities and communication skills for greater efficiency and effectiveness
• Maximizing and multiplying your value to your organization
• Administrative and office functions
• Contributing to your team/departments success

Programme Content

• Maximizing and multiplying your value to your organization
• Administrative and office functions
• Contributing to your team/departments success
• Communication Skills
• Resolving conflict and dealing with difficult people
• Managing your time
• Filing Systems